Philadelphia FIGHT Family Dentistry

Anisa

Very Unprofessional. I called over 2 weeks ago and spoke with someone. They told me to email them my insurance card so a phone appointment can be scheduled. I did what they asked but have gotten no response.

I've emailed 3x, called 3x, and left 3 messages on different days at different times yet they still never got back to me for an appt. I've wasted so much time waiting on these people; I just made the appointment at a more professional clinic and got scheduled the same day.

May 23, 2021

M C

I would have gave then 5 stars, but the attitude of one of the ladies that works as the receptionist is always off putting. She always seems as though she's annoyed to do her job and isn't helpful. The newer lady was helping me until the other lady told her to make me call everyday for opening to make an appointment for that day. I had an infection and just finished up antibiotics, needed the tooth out and she wants me to call everyday about apt. In the mean time the infection in my tooth came back and I need to look for new dentist.

It's a shame because everyone including the the dentist are some of the most welcoming and compassionate people I've ever met. I emailed ahead of last apt to let them know I couldn't make it and she's not letting me make another. I've never encountered this issue in my 30 years of life until her. Overall I hope she heals from whatever is causing her to be bitter and finds happiness.

September 8, 2022

Jj Dd

I don't usually write reviews, however my most recent experience this morning with Alexis (I believe that was her name) . . via phone; was one of the best encounters I've had since going to this dental office. I did not even know good customer service existed here. I really like Dr.

Chan, which is why I've always stayed BUT the bilingual receptionists often make it extremely hard to have a pleasant experience. Bernice Rosario and Victoria Rodriguez tend to have very unfitting attitudes to be in the line of customer service. Receptionists should display problem solving skills, patience, attentiveness and somewhat of emotional intelligence. I've never experienced that here until I spoke with Alexis today and it was very much appreciated.

April 24, 2023

Victor Rivera

Aside from my visits there and how great the dentists and their assistance are, Bernice at the front desk is very professional and patient. I wanted to give her her flowers. We need more good customer service people like her.

July 11, 2024