Southwest Oral Surgery

Kristina Rudnitskiy

My son had his teeth extracted there one year ago. First off at the extraction appointment, they marked down the incorrect teeth letters (primary teeth) to be extracted. I spoke to the surgeon and he revisited the X-rays and I corrected the teeth specified on the form before I signed. Second, after the teeth were extracted they asked for me to pay my portion of the bill. No problem, I gave them my card and they charged me. Driving home I realized that they charged me as if they extracted two impacted teeth (under the gums) and one non impacted tooth. This was incorrect and I called them on the way home letting them know I could turn around so they can refund me for overcharging me. The girl on the phone said they’d correct it and once the insurance paid their portion and I’d have a balance on my account they’d pay me back. Next I get my EOB from insurance showing what they charged my insurance and they DID NOT fix their mistake. I called them about it. The first time I spoke to someone and she argued with me telling me that they removed two impacted teeth and one on the surface. I then had to call the orthodontist that referred me to them because that would be a big issue if my son was missing two permanent teeth.

The orthodontist had to call the doctor directly to finally get a response, letting me know that they only removed one permanent tooth. The doctor told the Orthodontist that they would correct the issue and it was just because the letters were different with their billing system and my insurance. They told the orthodontist they call me back and they never did. So I had to call them directly days later where they told me they were going to send something to correct the issue with insurance. Again, later on I had to reach out to them asking them when I would be getting my refund for overpaying yet I was told that I did not need to get a refund because I had a zero balance. To which I was confused because they owed me money and I let them know that. I continued speaking to people at call centers that didn’t understand what they were doing. I also called the insurance company and had them call the doctors office as well to get them involved because of this issue. After months of going back-and-forth with their office, I finally spoke to someone named Phoebe. Phoebe did not seem to work in their call center, but worked directly in The office. She actually understood what I was saying when I described to her everything that happened and even sent me an email quoting how much they were to pay me back once the insurance paid them out. Again, months later I reached out to them asking when I would get the refund or if I could speak to Phoebe being told that I would get a call back and I never received one.

After charging my insurance multiple times, I have never received my refund, and I have never received a phone call back. I have had to call every single time and never have actually received the money that they owe me. I want to warn everybody about this office because I was a biller in a dental office for years. I specifically billed procedures out to insurance companies that were being done on patients. I know what I am talking about when it comes to this billing process and these people are overcharging many patients that are unknowingly overpaying. And at this point, it’s safe to assume you’ll never get your stolen money back. I gave them a year to correct what they did wrong. Which is more than fair. So here I am at last, writing this review. This is a very disappointing experience and I do not recommend this office for anyone.

June 24, 2025

CAT Computers

We have gone here twice now where they have promised us and told us that a procedure was covered by our insurance only to find out after the procedure happened that it wasn't covered at all and that they lied to us. I do not recommend any one visit any of these locations. We called back on it repeatedly. They were incredibly uncooperative and all they've been doing is non-stop sending us bills.

July 9, 2025

Kelsey Walker

My daughter has an upcoming wisdom tooth extraction procedure. I cannot say enough good things about the receptionist there. She has been absolutely wonderful throughout the scheduling process by being incredibly kind, thoughtful, and transparent about what to expect. I also work in a customer service role and have done reception work.

I know that, oftentimes, they are underappreciated. This amazing woman deserves recognition.

May 22, 2025

Bacon Nator

We were able to get scheduled quickly to have wisdom teeth removed. The staff at Southwest oral surgery in Fenton were so nice and friendly. And the day of surgery again such friendly nice people.

Dr Kramer came in and explained the process and his bedside manor with me and my 16 year old daughter was great. Getting four wisdom teeth removed was so quick -before I knew it they called me back to sit with her in recovery- like no more than 1 hr walking in to walking out.

April 8, 2025