The Smile Shop

charles schmidt

Went here for a tooth extraction. They wanted to send me to a Oral Surgeon for it. As I was waiting for them to find me one. I made a few calls and within 2 hours after the appointment. I had my tooth removed by a Dentist that wasn't a Oral Surgeon. In and out.

Best advice for everyone. Shop around. As the front desk lady said to be as I was leaving. They are the professionals but you don't always have to take One Professionals opinion. Gives Dentist a bad rep .

May 29, 2025

Saikot Das Chaudhry

Went in here due to intense toothache. First the good - they were able to squeeze me in an appointment the same day, the wait wasn’t long and the staff was good. They were in network with my insurance and provided me the copies of the X-rays when asked for. Now the part that’s not so good - the dentist basically told me he couldn’t really figure out the reason for the pain (no infection, maybe it’s teeth grinding, maybe it’s is the jaw hinge wearing out, maybe it’s a broken wisdom tooth). I had already told him the teeth grinding issue.

He asked me to contact a prosthodontist. Requested him for pain medication and he refused. So, no treatment and no help with managing the intense pain but full marks for honesty I guess. I am still in intense pain and currently running around for another dentist/ prosthodontist. Update: Reducing my review by 1 star as I had to go to another dentist the same day to get the diagnostics and suggested treatment that I should have got, in my visit to the Smile Shop.

Dr. Robert Long at Triangle Family Dentistry was able to a whole series of tests, point out the exact reason for the intense pain, suggested the exact course of treatment, get me a referral to a proper endodontist and get me on a course of antibiotics and painkillers. I am never gonna go back to The Smile Shop ever again and will advise anyone reading this review to choose a better practice.

April 15, 2025

Cassie Smith

My husband and I both got our teeth cleaned here and we're very impressed. First off, the receptionist was super friendly and easy to work with to make appts. Second, they are very thorough with the whole cleaning and checkup. Sometimes I'm disappointed at a dentist because I feel like they hardly look at my teeth but these guys literally photograph every nook and cranny and do gum depth measurements and a good cleaning. Third, they didn't try to upsale me or get me to do unneeded work.

I literally said, "I think I probably have a cavity in this tooth" and they could have gone with it and gotten paid for fixing that. However, they said it wasn't a cavity and we'd just keep an eye on it for now. I saw Dr. Bonasso and I thought she was great and keen to answer my questions. I would definitely recommend this place!

March 21, 2025

Keiva McCullough

Amazing experience at the smile shop. While I don't always enjoy going to the dentist, the ladies there made feel so welcome and comfortable and gave me one of the best and thorough cleanings I've ever received. I would definitely recommend.

June 27, 2025