Dentist in Roanoke, VA
Monday
8:00 AM – 5:00 PM
Tuesday
8:00 AM – 5:00 PM
Wednesday
8:00 AM – 5:00 PM
Thursday
8:00 AM – 5:00 PM
Friday
Closed
Saturday
Closed
Sunday
Closed
Address
1510 Franklin Rd SW, Roanoke, VA 24016
Phone
(540) 343-5521
Website
http://roanokevalleyfamilydentistry.com/
Our experienced dental professionals are dedicated to providing you with the highest quality care.
The hygienists and dentists are great. The office staff and billing department are rude, unprofessional, and incompetent. We have had the same dental insurance for years and for some reason they continued billing the wrong insurance company for our daughter's xrays, yet dental services for the rest of the family were paid by the insurance with no issues. My daughter, my husband, and I called the office multiple times to resolve the issue and either spoke with the billing department or left a message to be called back. A majority of the time we never got a call back.
I called the office a few months ago, waited on hold for 15 minutes and then was hung up on. I called right back and when the lady asked if i could hold, I said no and she said ok and hung up. I spoke with the office manager a few days later when she was back in the office about the rudeness of her staff and about their inability to file with the correct insurance. She said she is the office manager and does the billing. So I thought that talking directly to her the problem would be corrected.
However, we received a letter from the Collection Department today with a friendly reminder that we owe $319. 15. We were always pleased with the cleanings and care provided but this hassle and disrespect is not worth it.
May 1, 2025
This office has been my regular dentist for over 20 years. They have always been super professional and helpful no matter the situation. I am always pleased with the service I receive there. From the front desk to the dental care site, it's always amazing. I love them!
May 31, 2025
We have been with the same dental group for years and years. We have never had a bad experience. Fortunately for everyone we have kept up with routine visits and have not needed any dental work until recently. With the recent dental work, the experience was better than expected. All staff were very friendly, helpful, and professional. Insurance was no issue! Highly recommend this group!
March 28, 2025
My third visit here. Good communication. On time. Staff is friendly. Checking in and out well organized. Technicians gentle and thorough. Dr. Lynch welcomes questions and is easy to talk to. The only reason I didn't give it 5 stars is that I had to wait almost 5 minutes to get a parking space...which has not happened every visit.
May 1, 2025
1510 Franklin Rd SW, Roanoke, VA 24016
Address
1510 Franklin Rd SW, Roanoke, VA 24016
Phone
(540) 343-5521
Website
http://roanokevalleyfamilydentistry.com/
Make an appointment now and experience the difference.
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