Varnell Gaines DMD PC

Nicole Walker

Had an appointment at 2pm and they changed the appointment to 1pm without notifying me which resulted in me leaving work early and my son staying home from school. Bad for business and I DO NOT recommend! No professionalism nor integrity. I also had my appointment card which stated my appointment was at 2pm! Please take your dentistry needs elsewhere.

February 8, 2025

H. Edward Jessie

Was in town to host clients and had a dental emergency. The staff squeezed me in, worked with insurance, and Dr.Joidaz Gaines was a gem. He not only fixed the issue, he was polite and engaging and his staff was as well. I don't live in Augusta, but if I did, Gaines Dental would be my provider.

April 15, 2025

Jordan Barnes

I was hesitant to visit their office due to the online reviews, but my experience was completely different. The staff was professional, and efficient. And they were the only service in Augusta that would pull my tooth the same day I walked in. The procedure was quick, and I felt well taken care of. I’m glad I gave them a chance!

March 2, 2025

Tiara Bennett

I will never return to this clinic. I called last Monday to schedule an emergency appointment for Saturday the 26th. I was told there would be a $50 emergency fee and that everything else would be billed to my insurance. However, when I arrived, I was hit with nearly $400 in upfront charges — $50 for the emergency fee, $295 for an X-ray, and an additional out-of-pocket fee for the tooth extraction.

To make matters worse, when I called back today to ask for clarification on their pricing, the young woman who answered the phone didn’t seem to know the fees and vaguely said, “I think tooth removals start at $400 per tooth. ” I was so frustrated by the lack of professionalism and clarity that I hung up. This entire experience felt like a joke, and I will absolutely not be returning.

April 28, 2025