Warren Dental Design

Clayton Castle

As a child and through my adulthood into my early 30s I went to Dr Robert Zicht's office in Mountainside because my mom worked there as a dental assistant. Eventually Dr Zicht retired, and for several years after his retirement, I just didnt go to a dentist even though I should have. I think part of the reason I didnt go was because I was worried about finding a dentist I could trust and feel comfortable with. . . I would say about 7 years ago I did a Google search because I was having some tooth pain, and I came across Warren Dental Design/Dr Grob. Great dentist! In addition to my normal bi-annual cleanings, I have had root canal/crown work completed at his office. Dr Grob is very professional, and he clearly explains what to expect during any dental procedure. He doesn't rush and always makes sure that you as the patient feel comfortable and are pain free as he works. What I appreciate is that every time I go he tries to remember what we talked about last, like a vacation I went on or something at work/family related etc. He is personable, and you can tell he enjoys his profession. On one occasion that I went to his office for cleaning, his sons were there in the waiting room and he took time to come to introduce me to his family. . . which I thought was nice. The hygienist that I always see for my cleanings and polishing is Sherri. There are others there that I am sure are very-very capable, but I just prefer her. .

. Went this past January 6th in fact. . . Sherri has a bubbly personality, makes sure you feel comfortable and again takes her time and makes sure you dont feel any pain from the tools etc. She also remembers something that you talked about last with her, and tries to get to know you as a patient. . . My whole family now goes to Warren Dental Design haha. . . As far as the office. . . Staff is always friendly and welcoming. Costs of procedures are always explained ahead of time and what the anticipated insurance coverage is projected to be before a scheduled procedure/filling/etc, so there are no surprises. The interior of the office itself is immaculate as far as cleanliness. Smells nice when you walk in.

So much so, my wife asked one the receptionist where the office got their plug in air freshners, and we use the same air freshners from Bath & Body Works in our house now haha. . . Dr Grob has the latest in dental equipment/tools/chairs. . . even TV screens above the chairs to keep you distracted if you are a person with just general anxiety about going to the dentist haha. . . I was impressed with the office expansion which I had an opportunity to tour after my recent cleaning. . . Expansion and renovation as it was explained to me was really to enhance the patient care experience and patient processing. . . I HIGHLY recommend Warren Dental Design/Dr Grob for your dental care needs. Great dentist with a friendly staff in a modern office. You will feel comfortable and most importantly you will be maintaining your oral hygiene, which many do not realize can impact other areas of your overall health!

January 16, 2025

Ariel Laboy

1/25/2025: Edited down from 5 star to a 1 star until resolution is provided. Went in for a routine cleaning yesterday and immediately felt something was off from my hygenist Alexis. She looked angry as soon as I saw her like she didn't want to be there and as soon as she saw me, somehow that made her more angry. I tried to make small talk with her, compliment her Gemini pins or ask about her gauges in her ears, but she wanted to just get it over with it seemed. When asking me about dental history and pain she grew impatient and wanted to rush the conversation along. When the cleaning started she skipped to the final step first with the buffing tool and put an extreme and unnecessary amount of pressure on my teeth. Then with the pick, I felt like I was drowning the entire time as she pushed more and more water into my mouth and never bothered adjusting the vacuuming. She applied wayyyyy too much pressure, cutting my gums and eventually chipping my front tooth with her constant grinding into my teeth. I had to stop her several times as once she even starting cutting into a filling I told her I was feeling discomfort in causing me to flinch and have to physically stop her from causing more pain. 💯 The WORST MOST PAINFUL cleaning I have had in over 3 years going to this place. To give her the benefit of the doubt after, I asked her why she chose so much pressure and a bit more about her technique. She said she likes to do a thorough job "and some of the older hygenists I don't know maybe just don't use enough pressure.

" I come to find out she's relatively new only graduated a couple of years ago, has not been to this office in over a year anyway since she didn't realize all the renovations occurred months ago, was filling in for someone last minute and didn't want to be there. She did everything but apologize for the discomfort: blamed the tools she clearly didn't know how to use saying the water was to counter act the heat they generate (I have never had a problem of the tool getting so hot in my mouth that I feel discomfort), the tools were not sharp enough requiring extra firm pressure (nonsense as they are brand new tools in the last couple of months and she clearly didn't know how to use the digital pad controlling it), and continued making micro aggressive jabs at "old people. " I expressed my concern as my mother back in the 2012 had a hygenist cut into her gums in the same manner causing irreversible damage to the enamel and root, making her lose several teeth over the coming years. She commented about old people and back in that day (it was barely over a decade ago come on. . . ). Even after all that I was willing to let it go. I tried giving her the benefit of the doubt and figured it was just her trying to do her best at her job. This review wouldn't even come in like this until. . .

see the picture attached. I looked at my car mirror and saw a chip in my front tooth that was not there before. I immediately took this picture and walked back inside but conveniently the doc and hygenist bailed because it was after 2pm on a Friday. I showed the picture to the admins and they said they couldn't do anything until the doc came back and he would be back Monday. I left livid. So until I get resolution or compensation for this chipped tooth and insurance against future damages due to this horrible experience, my 5 star will remain a 1. Oh also, your new chairs suck for people with lower back issues. EXTREMELY uncomfortable. Everyone in the office agrees. Old review because I didn't want to delete my initial impression from 3 years ago: Wonderful from the moment I walked in through it all. Haven't been to the dentist in way too long but it was such a pleasant experience that I'm looking forward to my next appointment!

January 25, 2025

Ashley Vlachos

Great hygienists,great dentist,amazing staff,I'm in love with my smile thanks to Dr. Grob and his office family and I highly recommend this practice!! Its located in Warren ,very easy to get too ,it's beautiful new building addition,and very clean. Highly recommend 😁

February 22, 2025

Angela Bruce

This is my 2nd year coming in for cleanings & X-rays. Before that, my teeth were in bad shape, but Dr. Grob took the time and patience to work with me to make my teeth healthy again. His confidence & reassurance made me feel comfortable enough to trust him. I can honestly say that he is one of the best dentists that I have ever had.

March 4, 2025