Waterdown Smiles Dentistry

Rita Biniyamin

I visited the clinic for the first time I was feeling really nervous and stressed, but Dr. Rony and his team were so kind and calming, which helped ease my anxiety. I’m extremely happy with how my teeth turned out and how smooth the entire process was.

April 5, 2025

lucas hallam

Very rude customer service and communication I’ve been going to this Dentist for years and years and years and as soon as that, they got bought out by a different place and then switched all their staff. It was a horrible experience. I got cavities done. I’ve never had that much freezing done and bruising all down my neck from being pulled on. Not to mention the fact that my tongue was all cut up due to the Dentist getting mad that my freezing was way too much of my tongue kept getting in the way. I have medical issues I get huge migraines and I try and make my appointments. I drove all the way back from a 3 Hour Dr. to make my appointment but then ended up getting a huge migraine and wasn’t able to safely make it to the dentist before this ultimately resulted in me being banned to create a Any kind of appointment. I am on odsp And they are not allowed to charge me cancellation fee fees, or late fees And I believe that’s why. I asked If they can give me the amount of appointments, I missed in the past year And they did not want to elaborate. (I only missed two ) And if I miss any others, it’s because they know my situation that I was living out of my car.

They treat you like you’re less of a person when you don’t have insurance proper coverage or money for certain things I try and call about my retainer and they don’t even tell me the price. They just tell me that I’m not going to be able to afford it. It makes me feel very awful about myself. Being on odsp , I should be exempted from having certain issues when it comes to scheduling appointments I do my best to make every single one. But it seems like I’m not really at a loss Because of the horrible service that I have gotten since that they changed companies. Water down, smiles, growing up was amazing but as soon as they changed the Boss or whoever all works there, it’s been crazy. Regarding missing any appointments, I even called them before telling them I had strep Throat because I get it often I have a immune deficiency and I ask them if I can cancel a couple days before and they said that I need to make sure that I get there Which I thought was weird because of the contamination. I don’t know if they thought I was trying to make an excuse but I didn’t wanna get anybody else sick and I had a hard time getting my cavities done with the strep throat. It was an awful experience. And then when I told the Dentist that I couldn’t keep my mouth open for long periods of time, my throat was getting dry. She would get annoyed and be pushing on my jaw harder Being on RDSP there is a paperwork to get extra cleanings one of the dentist cleaners that I liked there Said that she wanted to help me out and get me extra cleanings Because I’m only allowed one a year So she did a few paperwork Sent it to odsp and I was accepted.

When I called about this paperwork because if they’re not gonna let me schedule an appointment to switch, Dentist. They act like I am a burden and they said “ we went out of our way to do that for you” yes, it’s extra paperwork. But at the end of the day, I need the support and I get less benefits than the regular person. Every single time I call the attitude is very draining and feeling like they don’t wanna talk to me. It’s definitely not the definition of water no smiles anymore. They treat me like I don’t deserve anything done because I don’t have insurance ect because odsp only pays little for dental. I wish I could give a good review about this place, But it is awful. Beware when you’re getting your cavities done.

May 7, 2025

Kathy Patterson

Smiles is a great dental office! They are kind and encouraging, they do everything they can to help you out. Doctor Rony is a great guy. He’s very sympathetic to your needs and is very patient. All the girls they are great and very helpful and patient. They gave me my smile back and it looks great. No, I’m not afraid to smile anymore.

Thank you, Doctor Rony and all the girls your place is beautifully kept and very inviting peaceful and calming. . Thank you thank you again. Kathy Patterson.

March 7, 2025

Kayla Sim

Can't say enough great things about this dental office. First and foremost Dr. Rony Luka is exceptional with children, and makes everyone feel welcomed. Secondly. Noor the dental hygienist is quite and extraordinary lady, she make our daughter feel so comfortable and happy.

The office staff are truly accommodating and it's like no other dental office that we've been too. Our whole family is now attending to see this great office. We would recommend it to anyone at any age. God bless.

May 30, 2025