Winchester Dental Care

Heaven Reel

My cleaning was very fast and efficient. They informed me about everything they were doing and inquired how I was doing the procedure multiple times. The staff is very friendly and accommodating.I was almost late for an appointment and they were able to move it 30 minutes later so I wouldn't miss it.

April 5, 2025

Orsy Martinez

I had never had such a good experience in my visit to the dentist. The staff was very friendly and professional. I loved the experience that Cynthia and Jordy gave me. They were very kind at all times and guided me through what I had to do step by step. I will definitely come back to visit them.

March 5, 2025

Michael Brannon

One of the most unprofessional dental practices I’ve ever encountered. I changed insurance providers the first of the year and when I went to see the dentist, they recommended numerous procedures for me. Three of these procedures required prior approval, which I had informed them of at my first appointment. They assured me they would get the prior approvals for all three procedures and it was not a problem. I agreed to have the work done based on their assurance of obtaining the prior approvals that were needed. After each procedure, they showed me what my insurance would pay and what I was responsible for.

I found out later that they showed me their full cost for the procedures and not the cost agreed to with my insurance company since they are in network, which makes those costs significantly lower. They then required that I pay the inflated out-of-pocket costs before the insurance payments were made to them. When the insurance claims came back three of the procedures were denied due to not obtaining prior approval. Meanwhile, they had over $2500 of my money which I should not have been required to pay due to their mistake. They have since been filing numerous appeals with my insurance company to no avail. The claims are repeatedly denied yet they continue to file appeals and refuse to refund any of my money.

I filed a grievance with my insurance company, which apparently does not do a whole lot of good since even though they denied the claims, they still seem to be on the side of the dental office. They apparently have no authority to require the practice to refund any money. I advise you to avoid this dental office at all costs, since they seem to only care about getting as much money out of a person as they possibly can, then accept no responsibility for their costly mistakes. I have switched dental offices and will never give Winchester dental care the opportunity to rip me off again. Don’t let them do the same to you!

June 30, 2025

Patrick Allder

Horrible experience. My dentist and I both told the front people who handle billing that I just changed jobs and wouldn't have insurance this time. Well, they billed my insurance, and guess what? That insurance didn't cover it, so when I thought I was done with my bill, I was hit with another. Somehow that's my fault for them not doing their job.

They said, "You either pay today, and we will take 50% off, or you have to pay the full bill. " Well, hmm, I don't have it now since this is an out-of-the-blue bill. Overall, a horrible experience with the front billing, which makes me not want to come back to this place.

July 11, 2025