Aspen Dental

Carol Monahan

I just had my first ,very pleasant appointment at Warrington Aspen Dental. The staff there could not have been nicer. When I walked in the front door the girl at the desk immediately greeted me. Then they called me to the back & did x-rays. She was very nice explained everything. Then she brought me in the room and the dental hygienist came in.

She explained what she would be doing and then the Dentist came in. He explained what he saw on the x-rays. He asked if I was having any problems. He just went over everything and he was just so very kind and nice and then they set up my next appointment. So I had a very pleasant experience!!! And I will be going back.

March 8, 2025

Andrew Lezzer

Amazing staff. Everyone is pleasant, polite, and very knowledgeable. They made my appointment super easy and pain free. They got me in for an emergency the next day. Would definitely recommend.

June 21, 2025

Chris McLaughlin

I am not the type to write a negative review. This may be the first time I have ever written a bad review about a company, but I feel that I have no other choice. On 8/16/24 I received an initial consultation for Motto. (Aspen's version of Invisalign). When I was given the price, I was told that my insurance covered half of the cost. I asked the Aspen employee to double check. She confirmed that the insurance covered half. She emailed me a copy of the insurance coverage showing that the insurance covered half of the cost. I agreed to move forward and paid my portion on a credit card. I was scheduled to come back to do a full scan of my teeth which took place on 8/24/24. The scan was performed, and I was informed that the trays will take a few weeks to arrive. About two months went by and I hadn't heard anything. I called in and was told they didn't know what was taking so long. About a month later I called in again and they still didn't know where the order was. A month or two later and was finally told that they lost my scans and that I would have to come in again. Aspen offered me a credit of $250 to come retake the scans.

I accepted and came in to redo the scans. While I was there redoing the scans, two employees could be overheard talking bad about the women taking my scans. The woman that was being talked about and I could hear everything. It was very uncomfortable and very unprofessional. A week later I received another call stating that they also had to retake the photos AGAIN. It's laughable at this point. I agreed to come back, and they gave me another $100 off. Finally, on 1/8/25 almost 5 full months later, I finally have what I paid for. In May of 2025 I receive a Bill for $1600+ with no explanation as to why with a final notice letter stating they are sending me to collections. 9 Months after my initial visit and I am getting a bill? I called the corporate office who told me that insurance didn't cover it, and I had to pay. Why am I just now hearing about this? I should have been informed that insurance wasn't going to cover it before I ever received the trays. I would not have moved forward if that were the case. I explained everything that happened and also let them know that even if insurance didn't cover the $1250, that their bill was still incorrect. The $350 on my account was a credit due to their mistakes. The person I spoke to said he would submit a ticket and that I needed to call them back in a month to check on the status. Why wouldn't they call me back when it is resolved? I need to follow up with them.

. . I also called the local office on 5/28 at 10:42 am and no one answered. I called again on 5/29 and I spoke with the manager. She told me that she didn't know why insurance didn't cover it and she would resubmit it. A few weeks go by, and I get another call from the corporate office. They say that the bill is correct and that I need to pay. I explain again that it is not correct, and she says that I have additional funds due from a different visit. I told her that I've received nothing stating that and that I paid it that day. She said she would email it to me. Three days later and nothing. I called the local office again that day. (three days ago) The manager was on the phone with someone, and I was told she would call me back. As of today, I haven't heard from anyone. The manager at the local office has been apologetic and nice but the experience I have had has been very poor. What do I do now? Pay an incorrect balance or take a hit on my credit?

July 8, 2025

Ellen Fulmer

Needed an urgent dental repair. Got a quick appointment and was taken care of in two days. Very happy with the result. In addition, dr Tran was very pleasant and efficient. The staff couldn’t have been nicer or more helpful. The office is very clean, professional and comfortable. AAA+++

June 20, 2025