Brilliant Smiles Dental NYC

Christie M

I had a terrible experience here due to what felt like a bait-and-switch tactic. My teacher union provides fully covered dental visits, and I specifically chose this office because they were listed as a participating provider on my union’s website. When I called to make an appointment, I made it clear that I was insured through my union, and the office confirmed that they accepted it. However, after checking in, I was suddenly told I had to pay a $65 co-pay.

When I questioned it, they insisted it was required before I could be seen. While waiting for my x-rays, I checked my union’s website again and confirmed that my co-pay should have been only $15. When I confronted the front desk about the $50 overcharge, they admitted that they were not actually a participating provider—despite what they had told me over the phone. This kind of dishonest practice is completely unacceptable.

Patients deserve transparency about costs and insurance acceptance before showing up for an appointment. I would not recommend this office to anyone, especially those relying on union benefits.

February 21, 2025

Jessica Estinfil

I took my 3 year old son to his dentist appointment set at 3pm and didn't get seen until 4pm! I signed my son's name at 2:45 pm and waited and waited and WAITED! I noticed all the patients that were there before me were called and went in and I said surely we would be called next. NOPE! Two people who arrived after me were called before my son's name was called. I went to the front desk to ask them "how long will the wait be?" Only to be told there are other patients in front of my son. I mentioned people came in after me and are now being called before my son and they said they were there to see other dentists. I also mentioned that I signed my son's name at 2:45 and was waiting for close to an hour to be called and the man at reception said "that's on you for coming early" Really? This is an office that will charge you $25 for missing or breaking your appointment, and arriving 15 minutes early, which is standard across any doctors office, is simply too early? And if you are waiting past your appointment time, that's "on you" for being considerate and prompt?? How backwards. I get called and my son didn't even see his original dentist that he's been seeing for nearly 2 years, which meant I was waiting for any random dentist they had available, which means I could have seen any of the other dentists the 2 people who came after me saw.

This establishment will not see me again. The front desk will need to be trained in delivering better customer service. They need to stagger the appointment times given to the patients and account for the time spent per patient so that patients aren't waiting a whole hour to be seen. If I am called at 4 pm to be seen then my appointment time shouldn't have been set for 3pm, that is beyond outrageous. The sign in sheet means nothing here. You will notice people arriving after you being called before you.

Your wait time will exceed more than 45 minutes. Plan accordingly or find a new dentist. The man also told me that waiting in the doctor's office is expected (Paraphrased). Of course I don't expect to be seen as soon as I arrive, but I shouldn't have to wait an hour to be seen. ZERO STARS.

December 24, 2024

C Armieri

The hygienist and dentist were very kind and understanding, they explained the procedures that needed to be done and everything they were doing to my gums & teeth. They numbed my mouth before working on the affected areas. Thank you for your patience, time, and compassion in lessening anxiety. I appreciate the quality you do.

June 5, 2025

Silena Hunter

Dr.Yoon is an amazing dentist! My kids love him. We saw another great dentist on our follow up visit but I dont know his name.

July 8, 2025