Burrow Welchel & Culp Orthodontics

Daniel Katz

2 years out of braces and I’m still upset about my experience. I went in for a consultation and was hard sold on a treatment/payment plan. They told me it would be another month before I could get them put on or they could do it right now! So, I left the office with new braces! The treatment/payment plan was for 20-24 months. My actual time in braces lasted 30 months and they weren’t getting paid anymore those last 6 months and that’s where the bulk of the issues started. My concerns were, “in my head”, “would correct themselves” or “needed to be corrected by other people”.

I was not happy with how things were going and they kept saying to wait. When the braces came off, I was upset they didn’t look like I wanted… and I had now expectations. Again, they offended no assistance and said other doctors may be able to help. Fast forward 2 years. One of the teeth they pulled in has died and needs surgery to correct, and my new dentist/Ortho team had to come up with a plan to correct their mistakes.

Mistakes I pointed out to them. I’ve spoken to several Orthos in CLT and BWC is not known for quality but for turning and burning clients and looking for the money first. After 6k, I now have to spend thousands more to correct my teeth, bite and smile. I would not recommend!!!

April 11, 2025

Jalysa Anderson

Overall, my experience was positive, and I truly appreciate the care and assistance I received. However, I did interact with two women whose demeanor came across a bit stiff. I wish I had caught their names, but I’d like to offer some gentle encouragement—while it's completely okay to be introverted, bringing a bit more warmth and energy can make a big difference when serving others.

Getting dental work done is a vulnerable experience, and a reassuring presence goes a long way.

April 10, 2025

Valarie Jones

My daughter started her process over a year ago, and it has been an amazing journey . I had some issues with Retainer Club with an address error and issues getting my daughter Retainer delivered to us. Burrows and Welchel to the rescue, they ensured my daughter was well taken care of and emphasized my concerns . The office manager was so Dr. on duty, that day.

I recommend this office not only do they take their patience and job serious , they communicate which is key. Burrows and Welchel take problem solving a step above. Thanks always, Burrows and Welchel.

April 6, 2025

Ericka Harrison

Love this practice! They are always so friendly, on time and very professional. I’m in my 40’s and squeeze in appointments between meetings so their attention to detail and timeliness is really helpful. Extra shout out to Chelle who I adore! She always trims my wires perfectly (IYKYK), she’s gentle and I genuinely have a great time chatting with her during my appointment.

Always glad to see her! I’m also only 6 months in to my treatment and the change is already incredible. I thought I was too old for braces, but I’m so glad I took the leap. I’m already more confident with my smile, even with brace face :)

April 11, 2025