Byrd Dental

Apache Rose

Go here at your own risk. I had a procedure that was denied by my insurance but no one told me. I did not learn until after the procedure was finished that it was not pre-authed, according to the lady at the desk on 12/17. I also had no discussion at anytime with a patient coordinator or given any information regarding cost to me on or after the prior initial appointment, per the Byrd Dental website. See screenshot from their site. The lady charged me 50 something dollars after the procedure, then we were not informed of the full cost until 12/18 when they claimed it was just denied. That paperwork shows it was denied on the 11th of November(almost 6 weeks ago) though, so they did try to pre-auth it but it was denied and no one said anything.

Now I am supposed to pay 500 bucks because no one informed me it was not going to be covered, as any respected business would do. Otherwise, it is just deceptive, bad faith business practices. Simply put, if I knew it was denied, I wouldn't have had it done because I just had it done a few months ago, at a different dentist. Byrd Dental knew this and they likely knew it would be denied based on my conversations while in office. The dentist's office is blaming the insurance, the insurance says it is the dentist's office. Neither informed me of a denial and neither will have to pay for it. Just to be clear, we got appointment reminders through text, email, and calls including a real person.

The dentist's office had ample opportunity to say it was denied and did not. The insurance company says they sent the mail but it never arrived in our mailbox, or to the mail distribution center where photos of incoming mail are taken. We have other mail from them regarding the previous dentist but nothing regarding Byrd Dental and we have scoured the digital photos to be certain. Byrd Dental has a chance to right this situation and keep a customer. If they do, I will update this review. If not, I hope you avoid them so this does not happen to you.

December 19, 2024

Meyri Riley

So far this has been my second appointment and everything is good. I don't have any complaints. The office is very clean and the staff was friendly. I like Dr. Byrd, he's a good dentist and very down to earth.

December 12, 2024

Karen Souders

Made an appointment for a cleaning, and was told they couldn’t do a basic cleaning as they have protocols to follow and my insurance wouldn’t pay for a deep cleaning so I had to leave as if it’s my body my choice if I want a cleaning only I should be provided a cleaning only. Very disappointed!!

April 18, 2025

Keri M

My first time there was for a cleaning, which I really enjoyed Dr. Byrd. I was scheduled to come back for some fillings with Dr. Law. She is nice, but her bedside manner is not professional. The DA was touching dental attachments with her bare hands.

The whole hour I was there getting a few fillings- she gossiped with the DA about her menstrual cycle, her plans from the previous weekend, plans for the upcoming weekend, and her gym workouts. I really wish she would’ve kept it professional and paid attention to the work she was doing. She filled a front tooth and it looks sandy and unpolished, and there is a place that’s catching and not smooth. I called in to get it fixed, but I have lost trust in the practice and most likely going to go somewhere else to get it fixed.

May 22, 2025