College of Dental Medicine Clinics

Jennifer Stubblebine

The staff at the Resident Orthodontic Clinic is fantastic. The billing department is awful. I've been trying to get in touch with the billing department for three months now and no one will answer the phone, return voicemails, or return emails. It's incredibly frustrating.

May 29, 2024

carri schwab

The staff was kind BUT the experience was overshadowed by the fact that they sent me home from surgery without addressing my large, infected abscess OR antibiotics. When I advocated for myself & asked if I needed more care/medicine, the resident treated me as if he was offended that I questioned him & I was a drug-seeking patient. The cherry on top was the fact that I had this emergency surgery as Tropical Storm Debby was due for landfall, so if I did require more care/meds, I could not seek treatment. I ended up having to wait until the abscess had enlarged down my neck close to my windpipe until I could get it drained & receive major antibiotics & pain meds.

If you go, advocate for yourself & ask for the attending physician/dentist if you are not comfortable. Also, I have written & called multiple times with no response.

August 23, 2024

Crystal Garcia

The front desk is awful. I had surgery last week and a complication arose. So I called Tuesday to speak to whoever did the surgery on me and she stated to come in Thursday in the morning, mind you I didn't catch her name. I call yesterday to confirm and a voice-mail states they are closed due to the weather, which I understand. So I called today and they're still closed. I call again before they close just to make sure, because this is serious, it's surgery.

The front desk lady answers and immediately sounds agitated. I tell her what happened and she just goes "Come in tomorrow and proceeds to tell me the hours" which I already know. So I proceed to say, you didn't understand me mam, I had a complication and was told to come in today so who do I see tomorrow?? Whole time, she didnt ask me for my name or birthday to at least look up my information? She then states "it's a walk in clinic. Walk in. " So I ask her, am I going to have to pay $70 again and miss a day of work just for you to not know and not even care to look me up? She then goes " I don't know. I don't know what happened.

" Mam, I'm telling you what happened. The customer service is so effin ridiculous. I'm asking questions because I don't know and you not wanting to be there is not helping anyone. Please seek a different profession.

August 9, 2024

Timothy Hogan

Failed as an institution to keep patient's data and health safe. MYCHART us a data harvesting app and information is compromised. It could possibly be sold to China or another foreign advisory. I could not get an answer about graphene oxide in the lidocaine. This is a nefarious institution.

May 22, 2025