Dental Care on Ashley Circle

Celia Richie

dental care on Ashley Circle was by far the nicest dentist office I have ever been to. The building itself is immaculate with what appears to be newly renovated features, sterile in smell/appearance/etc. The staff were also top tier when it came to respect, friendliness, and calming your nerves. My only complaint is that I am a new patient and went for my first appointment only to find out after the initial X-rays and exam that I would have to come back for a cleaning because scheduling a ‘new patient’ appointment is different from a ‘cleaning appointment’.

I now have to go back for a second time two weeks later to get an actual cleaning. Of the 6 different dentists I’ve been to in my life, I’ve never had a dentist have me sign up for separate appointment times in order to get teeth cleaned.

March 12, 2025

Kayla Seabrook

I am extremely disappointed with my experience at dental care on West Ashley and warn all future potential customers to be wary before visiting. My husband is a current patient at Dental Care on West Ashley and loved his experience. His first visit included X-rays and a cleaning. When I arrived, after already completing the online paperwork, I was asked to sign documents that were not shared with me at any point. The signature pad was on the desk and the woman checking me in told me what the documents were. That was the first red flag as being asked to sign something without getting to read it, or getting a copy of it, is not common practice. Another woman who I incorrectly assumed was a hygienist took me into the back. She clearly had not read my new patient forms and was not aware I was pregnant. She said they would be doing X-rays so I asked if I needed to wear any protective gear as I am pregnant.

She didn't know and I had to wait a while while she tried to find a Doctor who was available or someone who would know. This was the another red flag. After having an initial review of my teeth and some photos taken by the main Doctor, he left. The same woman who brought me into the back said she would "go look for a hygienist to see what kind of cleaning I would need. " Third red flag that the Doctor 1 - hadn't told her, and 2 - no one seemed to be around, 3 - she herself wasn't even the hygienist, and 4 - why was I being treated like I walked in off the street without an appointment? When she returned she asked me what my schedule looked like on Monday and if I could come back for a cleaning then because all the hygienists were busy. I was shocked and told her I had made an appointment for a cleaning today. She informed me that she too thought it was strange, as she was from NJ and never had that experience in her life BUT "new patients do not get a cleaning on the first visit and that I better make an appointment soon for a cleaning because they're booked for weeks. " I was shocked as she said she would be back and left the room. After being left in the back for quite a while while this woman went to talk to someone about scheduling, I knew I just needed to leave.

I walked out to the main desk, where this non-hygienist was just looking at the computer, and asked for everything to be cancelled immediately as my experience was completely unacceptable. She immediately just pointed at a different woman at the front desk and walked away. That receptionist told me I should have been told that a new patient appointment "doesn't guarantee a cleaning that day, and they would charge me for any services provided. " She asked if I booked the appointment online - as if I had somehow signed myself up for this knowingly. I informed her I was never told by any of the multiple people I spoke with (via Phone, NOT online) that a teeth cleaning "may not" or "would not" be included in the first visit, I was not told this when I arrived, this was not the experience my husband had, and that nothing was actually done today she said she would mark my visit as cancelled. The complete lack of communication about what a "new patient appointment" may consist of, inconsistency of messages from employees, lack of knowledge about the profession and patient conditions/care, pressure to book return appointments, inadequate response to concern, and lack of care for the customer experience was out of control. The whole experience felt like a financial scam and not a dental practice. My husband and I will not be returning here.

May 17, 2025

J C

I've worked with Ava at every visit and she's an absolute doll. Love her. Thank you for making my experience feel unique to me, your caring nature, and willingness to answer questions.

July 4, 2025

Patrick R

If you need any reassurance about visiting a dentist, with just one visit your mind will be at ease. It was my first time at this office, and it had been YEARS since my last. From the time I walked through the door, there was a genuine feeling of welcome. As I completed the paperwork, as a first-time patient. I observed how other patients were treated. The gentleness and kindness of words spoke volumes.

I was able to leave with my problem resolved. There is yet more work I need, and I will definitely call upon dental care on Ashley Circle, again. Thank you again for your pleasant and professional service. See you soon. P. Ross

June 9, 2025