Friends Family Dental & Braces

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The staff here are very understanding and welcoming, I had to reschedule my appointment a few times and on the day of I needed a later time then I scheduled for and they moved my slot with ease. Ekaterine, the dental assistant, was there with me during my procedure and let me tell you she was a joy to be around. A very easygoing and joyous woman. Will be returning to this office!

July 1, 2025

Yuliya Vynogradnyk

My son had his first dental appointment. He is 1,8 years old. We had an appointment at 5:30 pm. I came at 5:10. My son ,as any little kid in his age, not sitting in chair more than 5 min. He was playing in a hall.

Then assistance call us for an x-ray, but my son start crying and we decide not to do it. Then I’ve been asked to wait little more in a hall. After a while, assistance call us again. We came to room and was waiting for doctor. But doctor didn’t show up. 10 minutes later my son ran to hall to play with toys.

So I went out of the room to take him back. It took me maybe 1 min or two. But imagine my frustration, when I came back to the room with my son and assistant says that doctor already left because we weren’t in a room!!! I was out of the room 1-2 min !!!!!! It was already 6 pm!!! So me and my son came 20 min prior to our appointment time, we were waiting 40 min for doctor and doctor took another patient because I step out for a minute to take( !!! )1,8 years baby back to the room!!!! It’s a little baby, it’s not an adult that will sit in a chair!! There are no toys or working TV to entertain baby in a room ,so he can sit in a chair!!! I am not sure why my son get such an attitude from doctor. I used to work in NYC in many dental offices as assistant and receptionist, but I never seen such disrespectful behavior towards children!!!! And one more thing , those toys and chairs in hall are super dirty! I don’t know how they can treat kids and teach kids how to take care of hygiene of their mouth, if there is so much dirt on those toys and chairs in hall. Don’t go there and don’t waste your time, it’s a CONVEYOR!

April 24, 2025

Kati Mull

We had been loyal patients at this dental office for a long time, but unfortunately, a recent emergency completely changed our view. When we needed urgent help for our child, the office was unresponsive and unaccommodating. Despite our long-standing relationship with them, there was no effort to support us in a difficult situation. Doctors seemed rushed, dismissive, and didn’t take the time to explain anything clearly.

It became painfully clear that their main concern is money, not patient care. We were treated with indifference and frustration, especially by the front desk staff, who were dismissive and rude throughout the process. We will not be returning and would caution other families to think twice before trusting this office with their children’s care.

July 1, 2025

Galyna Belehay

My first and last time in this office! I’m writing to express my disappointment with the experience we had during our recent visit. I scheduled an appointment specifically because my son was experiencing pain and had noticeable gum swelling. I clearly stated that he needed to be seen by a doctor. We arrived on time, but unfortunately, the front desk staff were not very welcoming.

During the appointment, the technician who took the X-rays was not gentle or kind with my son, which made him feel uncomfortable. After that, his teeth were simply cleaned, and we were informed that the doctor was unavailable due to surgery. We were told to return the next day and were only given a prescription for antibiotics in the meantime. This was extremely frustrating, as the appointment was made with the expectation that he would be seen and treated by a doctor, especially given his symptoms.

I hope you take this feedback seriously and make improvements to ensure that future visits are more compassionate, timely, and professional. Thank you.

June 26, 2025