Koala Center For Sleep & TMJ Disorders

W. Aleta Turnipseed

Koala's guest service is second to none! It felt as if the receptionist and myself were old friends, and the entire staff were just as amazing. Each staff member informed me of next steps as I moved the the process. ❤️ BEAUTIFUL... I highly recommend 🐨

August 7, 2024

Ava

I got referred here by my primary care doctor. The original visit went alright, the nurses were kind enough and pretty much confirmed that I had TMJD (although I did know this before going to appt, as I’ve been diagnosed). They then turned me over to someone on a laptop (assuming medical director?) who made me a treatment plan. It’s too bad they were trying to charge me a lot more than I could afford for a mouth guard. I believe they said it would have been between $6-8k or so. . my last mouthguard was made for $500 out of pocket so that pricing seems astronomical, especially considering they don’t take insurance. They said I could file a claim for like care credit or something like that (which hardly ever gets accepted because I don’t have much history on my credit score), or try to get my insurance company to cover like $1k -2k it once I’ve met my deductible (although insurance hasn’t covered anything TMJ related in the past).

But other than that there weren’t many other options. I told her that wouldn’t work for me. Made an appt iirc but called later to cancel with receptionist. Ended up getting a call days later trying to convince me to go through with it. Kept stating something along the lines of “your health should be important” and “wouldn’t it be nice to live without pain?”. . I explained multiple times that I’m already struggling, I can’t afford thousands for something that *might* relieve my pain. But the real reason I’m giving such a low score: when I saw advertisements for this place, it said first consultation is free.

No one said anything about there being a charge until AFTER. They charged me $190 and expected me to pay it then and there. I asked them to bill me, as I was under the impression it was free and times are hard. I’m still getting bills monthly for this. I’m sure eventually they’ll turn it over to collections. I love how trying to get help from places like this always turns into a hefty bill no matter if they help or not. So on top of pain, I also now have medical debt! Lovely.

April 22, 2024

linda quaye

Every appointment is a treat. Staff is professional and inviting. All my questions are answered throughly. I leave each appointment knowing my health care is in the hands of people who really take their jobs seriously, giving their all to ever patient. Thanks Koala, for your part towards my improved health.

December 10, 2024

Carlie Humphrey

I had my first appointment 2 days ago. It has been a very long time since I’ve had such a positive experience. Every person I dealt with in the office is so friendly and helpful. I wish every doctor’s office felt so warm and welcoming. Thank you to the team at Koala for making me feel so comfortable. Highly recommended!

September 26, 2024