Michiana Smiles

Ashley Woodard

I woke up with a swollen face due to an infected tooth and they were able to get me in right away. The dental assistant was really nice. The doctor told me that he wanted to pull the tooth and told me the additional services he’d recommended that were “optional”. I was told that my insurance wouldn’t cover the bone graph and implant he suggested, so I asked for an estimate if I covered the entire cost. They wanted almost $9,000 for ONE TOOTH to be pulled, do a bone graph, and place an implant. I let them know that wasn’t possible for me financially and asked for an estimate just for the extraction.

Suddenly they needed to speak to me and “make sure I understood the risks” I’d be taking. I explained that I had already discussed with the doctor and despite his suggestions could not financially make that an option. They didn’t respond for over 2 weeks. Then suddenly a new person calls and wants to discuss their in house financing and getting me scheduled. I had to call multiple times to get ahold of their accounting person and she told me that she’d have to get the doctor's permission to only perform an extraction, because it was “unethical” for him to not do what he thought was best. So apparently when they tell you something is “optional” they really mean that you must do it or they won’t help you.

I ended up being told that the doctor gave his permission to only do what I could afford, but I no longer feel comfortable going here. I was also overcharged on my visit and only found out when my insurance sent me a statement showing they covered the full cost of the exam. When I called to ask if what I paid for my initial exam would be refunded, the woman I needed to speak to was “busy”. I had to call multiple times and when I asked if I could speak to someone else, she suddenly found time to take my call.

July 6, 2024

Cheryl Miller

I had a crown fall off a tooth while on vacation. This was following my annual cleaning just a few weeks ago. So glad I didn't pursue the offer the first dental office gave for me. . . show up at 8am in the hopes of getting in.

The angry-sounding receptionist also insisted they'd have to treat me as a new patient, which typically requires a full set of x-rays. A Call to Meridian Smiles got me a bit of sympathy, an appointment for the next afternoon and a promise that they'd only charge for the services I needed. I was treated with delight by everyone I met: Katie, Lorna, Dustin, Susie. It's in their name. . .

I got SMILES, great senses of humor, professional service including a handshake from the doc (who doesn't like that?). The office building, too, just makes you want to go in (I mean, if you gotta go see a dentist, why not pick the choicest location?). It's nestled in a natural setting, with an invitation to enjoy the idyllic sitting area out back and views to the outdoors from the indoors. Good luck with whatever you have in your mouth. These guys can help!

July 20, 2024

Christian Orphanidis

I want to start off by saying I love the dentist here. Always has been personable and helpful. After losing the hygienist I would regularly get, which I loved, I started trying new hygienists. They were all fine but still not as good as my original one. Today, was a new extreme. I was treated by the hygienist as if I was more of a patient at a doctor’s office rather than a dental office. They take your blood pressure (with your wrist) and mine read quite high.

I let the hygienist know that this kind of machine has never worked for me and has always read way higher than what it is truly. She ignored this comment and did another reading five minutes later. After my reading was still high, she persisted with comments about how I HAVE HIGH BLOOD PRESSURE and need to do things to change this before I have a critical medical emergency. I never felt heard or even cared for in this moment. Then came the actual dental cleaning. I was continuously wincing in pain. The way the hygienist dug into my gums was something I had never experienced before.

Finally, my dentist came in and the first thing the hygienist brings up is my blood pressure… after he examined me, he said I was doing great and to go on my merry way. This experience for me was bizarre and uncomfortable. I went after my appointment to my works RN and my blood pressure registered within normal range after she used a cuff. I understand going above and beyond for patients but this was a routine cleaning. Not a intervention.

October 26, 2024

Jackie Conard

I’m very impressed this was the first time in my history that my TMJ didn’t act up. Dr Durnell, Julia, Kim and Suzy are very professional I love his team and they care about you. They cleaned my teeth with no TMJ problems‼️I give a BIG Shout out to this team‼️You won’t be disappointed‼️♥️😊

May 4, 2025