Northeast Ohio Neighborhood Health Services, Inc.

Northeast Ohio Neighborhood Health Services, Inc., commonly known as NEON, is a well-established non-profit organization operating as a Federally Qualified Health Center (FQHC) network. Since its incorporation in Cleveland in 1969, NEON has been dedicated to enhancing the quality of life for Northeast Ohio residents by delivering comprehensive, excellent, and accessible healthcare services. NEON operates a network of community health centers across Cleveland and East Cleveland, making it a crucial healthcare provider for the region. Its mission emphasizes providing quality, personalized, and family-oriented health services at a reasonable cost, utilizing professional and dedicated employees, and employing current healthcare practices responsive to community needs for prevention and treatment. The services offered by NEON are extensive and include a wide array of primary care for all ages, from prenatal care to geriatrics. Specific medical services encompass family medicine, adult medicine, pediatrics, obstetrics and gynecology (OB/GYN), optometry, and podiatry. Beyond general medical care, NEON also provides comprehensive dental services, including exams, x-rays, cleanings, fillings, extractions, root canals, crowns, bridges, partials, and dentures, offered at several of its facilities. A significant aspect of NEON's offerings is its behavioral health services, which address a range of needs from addiction to mental health support for individuals, families, couples, adults, adolescents, and children. They also have a Medication Assisted Treatment (MAT) Program for opioid addiction. On-site ancillary services such as laboratory, pharmacy, X-ray, mammography, and ultrasound further contribute to a holistic approach to patient care. NEON is committed to serving diverse populations, including those without insurance, offering services on a sliding fee scale based on income and family size. They accept Medicaid, Ohio Medicaid Managed Care Plans, most commercial dental insurance plans, and several Medicare Supplemental and Medicare Advantage plans. The organization has a long-standing history of serving low-income families and has primarily served African American patients, with approximately 94% of its patients being Black between 2019 and 2023. NEON's dedication to quality is underscored by its accreditation from the Joint Commission for over 55 years. They strive to provide accessible care with extended evening and weekend hours at some locations. The organization also runs special programs like the Child and Family Health Services Program and MomsFirst, focusing on reducing health disparities, improving birth outcomes, and supporting high-risk pregnant women and new mothers. Despite facing recent operational challenges, including a fire at its Hough Health Center and a cyberattack, NEON continues to operate its clinics and provide invaluable services to the community, highlighting its resilience and commitment to public health in Northeast Ohio.