Zug Family Dentistry

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4.3 (44 reviews)

Dentist in Manheim, PA

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About

Zug Family Dentistry is a dental clinic in Manheim, PA, providing comprehensive dental care for all ages. Led by Dr. David A. Zug, DMD, the practice offers a wide range of services including preventive care, cosmetic dentistry, and restorative treatments, focusing on personalized care in a comfortable environment.

Hours

Monday

7:00 AM – 5:00 PM

Tuesday

7:00 AM – 7:00 PM

Wednesday

7:30 AM – 4:30 PM

Thursday

7:00 AM – 7:00 PM

Friday

7:00 AM – 4:00 PM

Saturday

Closed

Sunday

Closed

Quick Info

Address

92 Doe Run Rd, Manheim, PA 17545

Phone

(717) 665-6040

Website

http://www.zugdental.com/

Detailed Introduction

Zug Family Dentistry, located at 92 Doe Run Rd, Manheim, PA 17545, is a well-established dental practice committed to providing high-quality, comprehensive dental care. Founded by Dr. David A. Zug, DMD, in 1983, the clinic has grown to include other skilled dentists like Dr. Daneen Zug, DDS, F. Reed Mask, DMD, and Manju Jacob, DMD. The practice emphasizes preventive care and patient education, aiming for "dental health care" rather than "disease care." Their services encompass a wide spectrum of general and cosmetic dentistry procedures, including routine dental exams and cleanings, oral cancer screenings, gum disease evaluations, and restorations like fillings and crowns. They also offer cosmetic treatments such as veneers" class="text-blue-600 hover:underline font-medium">Porcelain Veneers and teeth whitening, designed to enhance the natural beauty of smiles. The team is also equipped to handle dental emergencies. Zug Family Dentistry is dedicated to maintaining high standards of infection control, adhering to guidelines from the American Dental Association (ADA), Occupational Safety and Health Administration (OSHA), and the Center for Disease Control (CDC). The clinicians are committed to continual education and training to stay updated with the latest techniques, products, and equipment in modern dentistry. Patients consistently praise the friendly, professional, and compassionate staff, noting the comfortable and welcoming atmosphere of the office. The clinic strives to create a relaxing and positive experience for patients, understanding that dental visits can cause unease for some. They accept various dental insurance plans, including Dental Health Alliance, United Concordia, UPMC, and CIGNA, and work with most insurance companies to maximize patient benefits. Beyond their clinical services, Dr. David Zug has deep roots in the Manheim community, serving as the School Dentist for the Manheim Central School District and assisting numerous local organizations. The practice's commitment to patient well-being and community involvement has fostered a strong foundation of trust with its patients.

Meet Our Team

Our experienced dental professionals are dedicated to providing you with the highest quality care.

Patient Reviews

4.3 out of 5
Monica kreider

Monica kreider

Dr Mask took care of 2 cavities that my 8 year old had. He was so gentle and kind that she never even knew she had a needle in her mouth at all. I was impressed with how they handled it. This practice is really wonderful.

September 15, 2024

Joe Oggier

Joe Oggier

IF you have great Dental insurance AND you never have to deal with billing, this place is aces. So, props to the Hygienists and Dentists. Honestly. THAT SAID, RUN FAST if your insurance changes. You'll be lied to, manipulated, and treated like garbage. We loved the practice, so we thought we'd figure out the details when our insurance changed to one they don't accept (thanks employer!). When we initiated the conversation, we were led to believe we'd be able to work it out. There were also a few procedures we were actually told would still be taken care of by our insurance even out of network (I'm not making this up--I was literally told while laying in the chair after my cleaning 'don't worry, this is covered by your insurance') and so naively, being on the spot, and not having the time to get out of the chair and go call to confirm with insurance, I obviously approved, like most rational human beings would. I will spare you the details. If you question my integrity, you can read my hundreds of other reviews on Google. I don't generally bother if a business hasn't done really well or really poorly.

The fine line of it is: we went from having everything covered to owing almost $800 for my family to have our bi-annual cleanings. That's a lot (at least to us). So, we started making payment plans. My wife was told as long as we paid in, we'd be fine. Fast forward to now, we are (over) due to have cleanings and one of the crowns Zugs put in is causing her pain. I'm not saying it's anyone's fault, but regardless, we need a professional to look at it. While attempting to switch to another practice (WHO DOES accept our new insurance), Zugs is withholding our records due to the balance. As we explained to Zugs, we're making payments. We have every intention to continue paying. Prior to this ordeal, had our insurance been switched again (likely, given the history of my employer shopping around), we probably would've loved to return. HOWEVER, they're telling us it's strict policy that they will not work with us whatsoever.

Insofar as my wife was told that 'we're lucky' they're not forwarding our balance to the magistrate or collections. Thanks to our phenomenal healthcare system, we're stuck in a loop right now with semi-emergent dental needs and a provider who's unwilling to make it right. So. In fairness, this is likely pretty standard for most practices. And in fairness, most people we talk to always have different issues with medical billing and coding. All we were looking for was the 'human element. ' And what we got was a rude, unprofessional, and de-facto emotionless (or worse, a crass and dispassionate) response to our plea for help. I would suggest Zug's take a long look at themselves and consider how you treat your patients. And who you staff to take care of your patients needs, because as a healthcare establishment, your duty goes beyond making sure our smiles are bright.

September 16, 2024

Aaron Buckwalter

Aaron Buckwalter

It's hard to believe that this is the same practice I went to as a child when it was truly family centered. Now, you're clearly just a patient that needs processed efficiently in a large and probably overbooked practice. People who are not the dentist will conduct fillings with little to no oversight. This has led multiple fillings for my family that were uncomfortable and in one instance induced debilitating pain for my wife that had to be resolved by another practice.

Two star reviews are extremely rare for me. But after giving my life-long dentist multiple chances, it's only fair.

September 8, 2024

Pey McAllister

Pey McAllister

Switch my autistic teen from the pediatric dentist. Was worried at first due to his anxiety around new people and new places. The staff was very friendly and understanding. His hygienist explained everything in detail and I could see he was feeling comfortable and at ease. A lot of patience displayed when it came to the x-rays, he wouldn't stop gagging. This mother is very happy and pleased.

September 18, 2024

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Our Location

Zug Family Dentistry

92 Doe Run Rd, Manheim, PA 17545

Contact Information

Address

92 Doe Run Rd, Manheim, PA 17545

Phone

(717) 665-6040

Website

http://www.zugdental.com/

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