Patient Reviews
shania newsome
Hate them! It’s always “Artisan smile please hold” and never come back. They ALWAYS under construction. Appointments be months apart because a light bulb went out. WOULD NOT RECOMMEND! Unless you want braces on your teeth longer than suppose and if you want to go to a schedule appointment and be salty because it got canceled without a warning.
April 11, 2022
Kariymah M
The office itself was clean and neat in appearance, however, the general atmosphere was somewhat lacking. I was taken to have x-rays of my mouth and told to wait for the doctor in an exam room. The doctor was somewhat evasive in the presentation and only looked at me sideways to talk with me about my x-rays. There was NO actual exam done on my mouth, however, my insurance was billed for BOTH! An exam plus x-rays. I am disputing this bill as I never received an oral exam while there. Please take into consideration when visiting this establishment that they do NOT do anything but pull teeth.
They will have to send you to another dentist if you need further services. Glad I didn't go back. Have found another dentist who does it ALL in the same place. I gave it 2 stars only because the receptionists were helpful.
January 23, 2021
Andrea Foster
The staff can be unprofessional every time I bring my son. They NEVER run on time. This last time we came in, his appointment was for 9am. We arrived at 8:55. They literally talked about what they were ordering from door dash for breakfast and lunch today before calling him back at 9:25.
This is an all the time thing. Forget using profanity in front of their patients, which is unacceptable. I work at a dental office, and this behavior would never fly at my office. I cant wait until his treatment with this place is done. 🙄
August 18, 2021
Shanelle Purvis
If you want to travel 2 hours away for an orthodontist to one of their other locations because their Imaginary Building in Delaware County isn’t ready then this is the place for you!!! My daughter was last seen Dec 2021 to have her braces adjusted. When her Jan 2022 appt approached, I was contacted 2 days prior by one of the front desk staff to say they were canceling her appt due to them relocating to another building and that they should reopen by Feb 2022. In Feb, I called to schedule an appt for my daughter and was given a March date. A few days prior to that March date, I was again contacted because they cancelled due to them still not having a building for their practice. They rescheduled for an April 27 Appt & if you’re reading this, you already know what happened…. They cancelled again because their “imaginary” building still isn’t ready.
By this time, I’m super fed up because my daughters treatment is being delayed because they “lack” a building. It took forever, but I was finally able to speak to the office manager Lisa who did attempt to resolve my issue. I informed her that they should have given patients some type of advance notice, so that they could have made other arrangements for their ortho treatment. She listened to me vent and came up with a resolution of refunding me a portion of my money that I paid for my daughters braces to which I agreed. Now My daughter is being transferred to a better provider and they are requesting her dental records with this practice. I called today to confirm that they received the consent for release form that I emailed so that the new practice were able to retrieve her dental records in a timely fashion and one of their rude front desk staff answered to say “Please Hold” like she was actually working.
The “little girl”was being smart. She had me hanging on hold for a few minutes before I decided to hang up and call back to which she already knew it was me and hung up. I surprised her & called back from one of my other numbers and now she answers and wants to know how she can help me. If her ignorant, rude self don’t like her job then she should go work elsewhere. I wouldn’t recommend this practice to anyone, I’m just so glad my daughter is being treated by a much better orthodontist and I no longer have to deal with the dental practice from hell!!!
April 28, 2022
