Coastal Kids Dental & Braces - West Ashley

Breann Nolte

I’ve never left bad review before because I honestly just feel bad about doing it but I just wanted to let this place know how the service has been for me. For the past week and a half I have tried to call more than three different times and have left a detailed voicemail about my daughters tooth pain and needing her to be seen which I continued to receive no response. The lack of communication and not answering phone calls or voicemails was a breaking point after failed attempts. I shouldn’t have to walk into the building to have to make an appointment for my kids.

Needless to say we switched today and I made one phone call and got all three of my kids in to another dentist. I just hope they make a turn around with their customer service.

April 26, 2025

Luc Bernier

Daughter’s first time at the dentist. Was an amazing experience. Frankie the dentist was patient and explained everything to her and what she was doing so my daughter was less nervous about the first experience. Daughter was a champ when it came to getting teeth cleaned and receiving xray. Thank you for having us.

May 20, 2025

Sarah Milner

We've been with Coastal Kids for almost ten years now, and for the last year or so we haven't been very happy. We've had a number of billing issues with them, either being charged for services that we were originally told were fully covered by insurance or consistently having balances that didn't match what we'd be told at the office. Most recently, we have an X-ray charge that no one has ever emailed me back about; I've reached out twice, and there's been no communication to figure out why I have this bill or how we should proceed with it.

The office staff, both at the front desk and all the medical staff, are excellent - they have always been kind and helpful, and truly put my kids at ease for their cleanings and procedures. Their back of house needs to rework how they receive communication and connect with patients/customers - it's incredibly frustrating to try and rectify a problem and just have radio silence in response.

February 16, 2025

Sebrina Natalizio

What a great place to take my little ones for dental care! The staff was so nice and patient with my children, especially one of the front desk girls, I think her name was Karla. She was very professional and had the sweetest personality. Highly recommend this location!

May 21, 2025