Western New York Dental Group

Ti Parker

Admin seems to have a substance abuse problem, which causes Disorientation which then effects the knowledge of being able to give correct information. Co pays signed to be a certain amount the later billed for a higher amount. Record & save any documents and or conversations. Providers only interest is money. Simple. Treatments change depending on how much comes out of pocket. Also comments made by provider extremely uncomfortable.

Notice the reviews that are “newest” nothing positive. There may be an influx in 5 star reviews. Trust their from inside. Patient care is not the priority. In a nut shell, quantity over quality. Don’t waste your time.

March 10, 2025

Nate Kapperman

This company should be avoided at all costs due to unethical and incompetent billing practices. I have good insurance, been going here for a while for cleanings, and then out of nowhere I get an unexpected bill stating there is a past due balance of…. . zero dollars. I called, they apparently put my insurance id wrong on the claim. Ok.

The problem is this scenario has repeated multiple times over months. I go to pay online and it says no balance due, I call and am told to disregard. Now I get a letter threatening to send this to a collection agency and hit my credit score. So we have the worst combination of incompetence and misrepresentations going on - at this point I will take time off work and walk in 65 dollars cash to get rid of these people. On top of this, be aware this company is a volume based mill. Cleanings are under 10 minutes.

Last summer they recommended a root canal for a sore tooth, which went away after a couple weeks and had been fine since. Thankfully I had the sense to wait and not get it done since they couldn’t explain why I needed it in the first place. I had stuck around because they were conveniently located, but save yourself a headache (toothache?) and go somewhere else.

April 27, 2025

Charles Mondo

I don't leave bad reviews unless the situation is so frustrating and prolonged that I feel compelled to. Over the past six months, the experience with this office has been awful, which is a shame since the dentist and dental hygienist were very friendly. However, the billing department struggles to get things together and makes too many mistakes. I have had 8-10 calls with them over the past 6 months, stating that my bill has been taken care of, only to be told it hasn't been several times, back and forth. I went in for a dental cleaning, but I was initially sick. I called ahead of time to reschedule by leaving a message over the weekend.

They didn't check their voicemail because I received a bill with a $100 no-show fee added despite nothing being said to me during my rescheduled appointment. So I called and explained to them that I was sick and called ahead of time. I spoke to the manager, and they said they would wipe the $100 off for me, which they eventually did. I only owed $40, which I paid, and my Humana Dental insurance covered the rest. I have proof from Humana that they paid everything except $140 and from the WNY Billing portal that everything was taken care of on the statements dated February 17 and March 19, including the $100 no-show fee. Recently, I received a call from them again, stating that I owe $259 and that it is due on June 18.

I called them and explained the situation again, for what felt like the tenth time, and they said, 'Let me talk to the manager. ' I called back, and they said everything is taken care of, yet I still have a statement showing $259 owed. I am leaving this review and have proof that everything should be taken care of, as confirmed by multiple sources now. I am extremely disappointed and will definitely never use this Delaware office again, and I may also consider never using WNY Dental again.

June 10, 2025

Justin Fox

I've been going here for maybe 8 years and I've had some serious work like a root canal done. I have a needle phobia so it's great that the dentists will work with you and listen to your concerns and are pretty skilled so I highly recommend checking them out to set you straight.

June 10, 2025