Tend Dental - Professional dental clinic exterior with modern facilities

Tend Dental

Unclaimed
4.3 (457 reviews)

Dentist in New York, NY

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About

Tend Dental is a modern dental clinic chain that aims to reinvent the traditional dental experience. They focus on creating a comfortable, judgment-free, and hospitality-driven environment for patients. Tend offers a full range of dental services, from general and cosmetic dentistry to orthodontics and emergency care, all in thoughtfully designed studios with advanced technology. The brand emphasizes transparent pricing, easy online booking, and a patient-first approach to oral health.

Hours

Monday

7:00 AM – 8:00 PM

Tuesday

7:00 AM – 8:00 PM

Wednesday

7:00 AM – 8:00 PM

Thursday

7:00 AM – 8:00 PM

Friday

7:00 AM – 8:00 PM

Saturday

8:00 AM – 4:00 PM

Sunday

9:00 AM – 6:00 PM

Quick Info

Address

330 Hudson St, New York, NY 10013

Phone

(212) 686-3686

Website

https://www.hellotend.com/studios/new-york-city/west-village?utm_source=gmb&utm_medium=organic&utm_campaign=westvillage&utm_content=web

Detailed Introduction

Tend Dental is a prominent brand in the dental industry, founded in 2018 with the goal of providing a modern, customer-centric dental experience. The company operates as a clinic chain, with multiple studios located across the United States in major cities like New York City, Boston, and Washington D.C. The Tend Dental West Village location is one of its many studios, situated at 330 Hudson St. in New York. Tend's philosophy is centered on making dental visits something that people "look forward to." They achieve this by focusing on several key areas: a soothing, non-clinical environment with award-winning interior design; advanced dental technology, including comfortable cleaning tools and digital x-rays; and a hospitality-driven approach with a focus on patient comfort and personalization. For example, patients can watch Netflix on ceiling-mounted TVs with noise-canceling headphones during their appointments. The clinic offers a comprehensive suite of dental services, including routine cleanings and exams, cosmetic treatments like teeth whitening and veneers, orthodontics such as Invisalign, emergency services, and more complex procedures like implants and crowns. A notable aspect of their model is the emphasis on transparent pricing and a new compensation model for their dental staff, where dentists are salaried rather than commissioned, which is intended to build trust and ensure patients only receive necessary care. They also provide convenient online booking and a mobile app to manage appointments, making the process of getting dental care more accessible and flexible for busy urban lifestyles. Despite its modern and customer-focused branding, it's worth noting that the brand has faced some customer complaints regarding billing issues, insurance coverage, and the quality of some dental work, as reflected in various online reviews and BBB reports.

Photos

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Patient Reviews

4.3 out of 5
Wyatt Horan

Wyatt Horan

They constantly pushed me for procedures that I didn’t need. It felt sleazy and reeked of private equity-owned dental roll up that was solely interested in making money and not actually caring for my dental health.

July 12, 2025

Margaret Byrne

Margaret Byrne

I had a poor experience at this dental office today. The dental hygienist was kind, professional, and did a great job cleaning my teeth. Unfortunately, my interaction with the dentist was less positive. She immediately started putting down the appearance of my teeth and asked rude, leading questions.

She was trying to upsell me on Tend’s orthodontic services. It left me feeling uncomfortable and like I was being sold to, rather than cared for. I don’t think she was professional.

June 7, 2025

Claire Lee

Claire Lee

Went in yesterday for a check-up and cleaning, and the whole experience was seamless from start to finish. I was able to fill out my forms on my phone beforehand, and was greeted and seated right away upon arrival. The office is clean and spacious, and the staff were all friendly and professional.

Shoutout to Asoya who explained the insurance details thoroughly, Thora, the super personable hygienist, and Dr. Tsang, who was incredibly meticulous. Great experience overall—highly recommend!

June 27, 2025

L B

L B

I had a good experience during my visit, but when it came time to schedule my cavity fillings I was extremely disappointed. I received a quote before I had dental insurance. Then I got dental insurance, sent it to Tend, and was told it was being processed and that I’d get an updated quote once the insurance was processed. A few weeks went by so I called again and was told they had no dental insurance on file. So I sent it in again.

They told me they’d call back in a few days when it was processed. They never called. So I called again, they said they have it on file but they can’t give me an updated quote until I book the appointment (and in order to book, you need to make a down payment) I explained that I didn’t want to book the appointment without knowing the price after insurance. They said there’s no way they can give me the price before I book the appointment. That’s not what I’d been told previously.

It also took days to get responses via email, and any time I called, I was told to email. I wound up finding another dentist and will not be returning to Tend.

June 2, 2025

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Our Location

Tend Dental

330 Hudson St, New York, NY 10013

Contact Information

Address

330 Hudson St, New York, NY 10013

Phone

(212) 686-3686

Website

https://www.hellotend.com/studios/new-york-city/west-village?utm_source=gmb&utm_medium=organic&utm_campaign=westvillage&utm_content=web

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